If you are like me, family and friends call wanting help with computer problems, but seem to speak a different language, which you find hard to interpret.
I ran across the post above, and it looks like it could be helpful in such a situation, and that non-technical people would be able to handle.
Just click on the link above to read the whole post.
I have not personally tried this out yet, but intend to in the near future.
Has anyone used this yet? If so, how did things work out for you?